Customer Care & Workshop Inquiries
Get in Touch with Woolèa
Have questions regarding sizing, custom colorway requests, international delivery, or pre-order status? Our customer care and artisan studio team are here to assist you.
Direct Inquiries
We take pride in offering warm, personal customer service. We respond to all inquiries within 24 business hours.
Artisan Workshop & Studio
Woolèa Artisan Studio
Pakistan Textile Crafts Division
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (PKT / UTC+5)
Serving Customers Across Pakistan with Express Tracked Courier Delivery
Frequently Answered Topics
- How early do waitlist members get to shop? VIP members receive private shopping links 48 hours prior to public launch.
- Can I request custom sizes? Yes! For baby rompers and adult cable sweaters, send your measurements to our team for custom needle gauge adjustment.
- Where do you deliver and what are shipping times? Our initial launch is exclusively All Over Pakistan. Basic ready-to-wear delivery takes 4 – 5 business days, and customized orders take approximately 5 – 10 business days based on product size and artisan handcrafting. International shipping will be launched in our next phase.
Review our detailed policies: Shipping Information • Returns & Exchanges • Website FAQ